Return Policy
Return and Exchange Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Period
You have 30 days from receipt of your order to request a return or exchange.
Return Conditions
For your return to be accepted, the item must meet the following conditions:
- Be unused and in the same condition as received
- Retain original packaging and tags
- Include certificate of authenticity
- Not be personalized products (unless manufacturing defect)
How to Make a Return
- Contact us via email indicating your order number and reason for return
- We will send you instructions and a return label
- Carefully pack the item in its original packaging
- Ship the package following our instructions
Refunds
Once your return is received and verified, we will process the refund within 5-7 business days. The amount will be returned to the original payment method used for the purchase.
Exchanges
If you wish to exchange an item for another (different size, model, or design), contact us and we will help you manage the exchange quickly and easily.
Return Shipping Costs
Return shipping costs are the customer's responsibility, except in cases of defective products or shipping errors.
Personalized Products
Personalized items are not refundable or exchangeable, except in case of manufacturing defect or error on our part.
Need help? If you have any questions about returns or exchanges, don't hesitate to contact us. We are here to help you and ensure you have the best experience with Infinity Marine.